Built for the whole customer-facing team

Kong sits with sales, success, and the people who coach them. Insights from what customers say reach the rest of the company too, such as product and marketing. Same conversations. No extra process.

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Account executivesSales

Walk in prepared. Leave with the next move already drafted.

Kong covers the work before and after the meeting. A prep brief is generated from mail, calendar and earlier calls. The meeting is recorded without a bot, including phone calls and meetings held in person. Afterwards the summary, the actions and the follow-up email are drafted, and the next step is set on the relationship page.

Always assisting

Prep brief before every meeting
Recording without a bot, in physical and digital meetings and on phone calls
Follow-up emails drafted in your voice
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Sales managersSales

Coach on what was said. Understand the real pipeline.

The manager view shows what needs attention now rather than everything at once: deals losing momentum, reps drifting from their own baseline, conversations worth coaching on. Coaching is built from how the team's strongest reps actually sell, with linked clips from the meetings and emails that worked and the ones that did not.

Manager view

Attention list: what needs you today
Coaching per rep, built from every call
Momentum graph across the team's deals
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RevOpsSales

Pipeline data that reflects what actually happened.

Activity, contacts and fields update from the conversation. Every deal is scored against your own qualification framework, with the quote behind each factor. Custom agents let you define what to track in a single sentence: competitors named, budget raised, decision maker present. Kong counts it across every meeting from then on.

CRM sync and qualification

CRM sync
Qualification scored on every deal, from the conversation
Custom agents let you define what you want counted
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Customer success

The same thread from first call to renewal.

Every relationship page opens with the current state of the account rather than a next step written three weeks ago. Below it sits a timeline of every meeting, call and email. Commitments made during the sale carry over with the handover.

Account continuity

Relationship health
Timeline of every touch, internal and external
Handover notes from sales
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Product development

Voice of customer from live deals.

Objections, wins and repeating requests are collected from live deals instead of surveys. Each one is tied to the deal it came from and the moment it was said, so a request can be traced to the conversation behind it and to whether that deal closed.

Signals from conversations

Objections and feature requests, counted across deals
Recurring themes, with the deals behind them
Each signal linked to its meeting
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Marketing

Messaging grounded in how prospects talk.

Positioning is measured against live conversations rather than internal material. See which phrases customers repeat back, how often each competitor is named and whether that is changing, and which claims fail when a customer pushes back.

Language and positioning

Phrases customers repeat back
Competitor mentions across meetings
Objections that show where the message breaks
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Built for your whole team. Start free

Sales, success, RevOps, and the people who coach them, on one execution layer.

Free trial